Frequently Asked Questions
What materials are used to make Shralite London jewellery?
Shralite London uses a variety of high-quality materials to make our jewellery. This includes precious metals such as White gold, Yellow gold, rose gold and platinum, as well as precious stones like diamonds, rubies, sapphires, and emeralds. We also use other types of stones such as pearls, opals, and turquoise in our designs. Shralite London takes pride in using only the finest materials and ensures that each piece of jewellery is crafted to the highest standards of quality.
Do you offer a warranty or guarantee on your products?
Yes, Shralite London offers a warranty and guarantee on all of our products. This means that if you experience any issues with your jewellery due to defects in materials or workmanship, Shralite London will repair or replace the item free of charge. We also offer a satisfaction guarantee, so if you are not completely happy with your purchase, you can return it within a certain timeframe for a full refund that excludes bespoke jewellery and normal wear and tear due to regular use.
How can I determine my ring size?
Shralite London provides a ring size chart on our website, which you can use to determine your ring size. You can either measure the circumference of your finger using a piece of string or a measuring tape, or you can use an existing ring that fits you well and compare its size to the chart. If you are still unsure, Shralite London offers a free ring sizer consultation that you can request.
Can I customise a piece of jewellery with a specific gemstone or metal?
Yes, Shralite London offers customisation options for many of our pieces of jewellery. You can choose to have a specific gemstone or metal added to a design or create a completely unique piece of jewellery. Shralite London has expert jewellery designers who can work with you to create a custom piece that meets your specific requirements.
How long does shipping take?
Shipping times can vary depending on your location and the item you have purchased. Shralite London offers free standard shipping within the UK, which usually takes 5-7 business days after processing your order. We also offer express shipping for an additional fee, which can take 1-2 business days after processing your order. If you are located outside of the UK, shipping times will depend on your location and the shipping method you choose.
What is your return policy?
Shralite London has a 7-day return policy, which means that you can return any item within 7 days of receiving it for a full refund. The item must be in its original condition and packaging, and you must include all the original paperwork and certificates. If the item is not in its original condition, Shralite London reserves the right to reject the return or charge a restocking fee. Exclusions apply*
Are your diamonds ethically sourced?
Yes, Shralite London only sources diamonds from reputable suppliers who adhere to ethical and sustainable practices. This means that all of our diamonds are conflict-free and come from sources that are committed to fair l practices and environmental sustainability.
How do I care for my Shralite London jewellery?
Shralite London provides care instructions for each of their pieces of jewellery on our website. In general, it is recommended to store your jewellery in a dry and cool place, away from sunlight and moisture. You should also avoid wearing your jewellery while showering, swimming, or doing any strenuous activities. To clean your jewellery, use a soft cloth and mild soap or jewellery cleaner.
Can I track my order once it has shipped?
Yes, Shralite London provides tracking information for all orders once they have shipped. You will receive an email with your tracking information once your order has been processed and shipped.